Amazon Reportedly Told Employees to Keep Working as Warehouse Worker Lay Dying

“Just turn around and not look. Let’s get back to work."

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Amazon Reportedly Told Employees to Keep Working as Warehouse Worker Lay Dying

On April 6, in the course of a normal Monday afternoon shift at a sprawling Amazon shipping warehouse outside of Portland, a worker suddenly collapsed on the concrete floor. He was what employees refer to as a “tote runner,” a physically demanding and draining warehouse job involving loading stacks of shipping bins onto carts and hauling those carts up and down the massive warehouse to get them to other workers. In 911 calls made in the following minutes after the man’s collapse, an employee tells the dispatcher that “We have an associate here who I believe is probably dead,” adding that “This person does have extensive blood coming from their head.” Given that sort of grisly report, what do you believe the immediate response should have been by the Amazon warehouse managers on the scene? Would you believe it was “ignore it and keep working?”

That is exactly what is alleged by multiple Amazon employees who were on the scene at the warehouse when the man–who is now reportedly dead–collapsed. Much is still unknown, such as the identity of the dead man, who was reportedly 46 years old. Even the death itself was seemingly unreported by local media for more than a week after, until independent journalists at the Substack blog Western Edge made contact with employees at the warehouse, who say that Amazon still has yet to explain to them how the man died, save from a “pre-existing medical condition.” We have only the statements of the workers, who requested anonymity to protect their jobs, and described the horror of realizing they were being told to continue working even as a body lay on the concrete near them. One CPR-trained employee, identified as “Sam,” said he even pleaded with a manager to join other employees attempting to give medical aid to the man, but was denied the chance to do so. For more than an hour, employees near where the man collapsed were told to simply continue sorting packages.

“I started sobbing and said, ‘I want to help, please!’,” said Sam, watching one woman beginning CPR on the man. “I know she’s going to get tired and need to be subbed out.” In response, Sam said his supervisor at the warehouse told him that “It has to be management or safety team” who lent CPR assistance. As Sam insisted he should help, he reports his supervisor said the following: “Just turn around and not look. Let’s get back to work.” Employees simply went back to work as EMTs arrived to take the body away. It wasn’t until nearly two hours had passed that management decided to have warehouse workers head home for the day early.

“I find myself floored by the lack of humanity,” wrote one employee on the “My Voice” section of the Amazon employee app, the day after, noting that they had learned about the death not from a company announcement that day, but from social media posts of other workers. Unsurprisingly, that comment was joined by many others berating Amazon both for keeping them in the dark about what was happening on the day of the death, and the callous alleged behavior of the nearest supervisors in acting like the on-the-job, sudden death of a worker was merely some brief impediment to employee productivity.

Amazon, unsurprisingly, used slightly different terminology in describing the incident in their statements to Western Edge and Futurist. They effectively called their employees liars, using the word “misinformation” to describe the accounts of workers who were there at the time. The official company statement likewise tries to justify employees continuing to work for more than an hour afterward by saying that they were prioritizing “the safety of everyone onsite instead of distracting from those efforts by focusing on immediately evacuating other areas of the building in those early moments.” Yeah, I’m sure it was in no way “distracting” for employees to continue working in the vicinity of a bloodstain on the concrete from one of their coworkers.

The full Amazon statement is as follows:

We’d like to respond to misinformation circulating about a tragic incident that occurred at our PDX9 facility in Troutdale, OR. Sadly, one of our teammates collapsed during his shift from what we now understand as a pre-existing medical issue. When our onsite team was notified, three CPR certified team members, including two from our on-site safety team, provided CPR and deployed an automated defibrillator until emergency medical services (EMS) arrived shortly after. The area where the incident occurred was cordoned off while our safety teams and EMS cared for our employee, which was their top priority. Nothing is more important than the safety of our employees, and our team focused on ensuring our employee received the care he needed, protecting his privacy, and ensuring the safety of everyone onsite instead of distracting from those efforts by focusing on immediately evacuating other areas of the building in those early moments. Shortly after this event occurred, employees were sent home with pay for the rest of the day. When we resumed operations the following day, any employee who requested time off was given that time, and onsite grief counselors were provided to anybody who chose to come to work and needed them. We’ve been in touch with our teammate’s family and are providing them resources during this incredibly difficult time, and we’re mourning the loss of a valued member of our team.

This does not, however, appear to have been an isolated incident in terms of questions about employee safety at the particular Amazon warehouse in question–and it’s matched by nationwide accusations that the company has repeatedly managed to shirk responsibility for employee deaths on the job, with the Occupational Safety and Health Administration (OSHA) repeatedly deciding that incidents of death are not Amazon’s fault. As for the facility in Portland, it already had a terrible reputation: Back in 2019 the Portland Mercury referred to it as a “notoriously dangerous” warehouse, and OSHA’s own data indicated that it had the very worst injury rate of the 23 major distribution centers that OSHA had analyzed. That data indicated that in 2018, more than a quarter of all employees working at the Troutdale, Ore., warehouse had sustained some kind of injury on the job. In a statement to Western Edge, Amazon claimed that injury rates had subsequently decreased since that pre-pandemic reporting.

Not that this is likely to provide much solace to the employees going back to work in a stifling, noisy, dangerous warehouse where one of their fellow “associates” just dropped dead. The employees continue to vent via their employee app about what they clearly see as an uncaring, monolithic employer unconcerned with individual workers. As one worker put it: “Amazon was given a 16 billion dollar tax cut to invest in AI and robotics so they can cut 600,000 jobs. Do you think Amazon cares about safety?”

Sam, the employee who was told not to lend aid with CPR for the collapsed man, told Western Edge that they were already in the course of looking for a new job. Given what they witnessed, who could blame them for not wanting to be another disposable cog in the machine of global commerce?

“Between being told we should get back to work while a coworker is getting CPR and being told not to help, I just can’t support a corporation like that,” Sam said. “We are just numbers.”

 
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