Let's Talk About Children in Restaurants
In DepthWell, I’m sure this won’t be a contentious discussion at all.
You may have heard that last weekend, what can only be described as an internet kerfuffle broke out as Portland, Maine diner owner Darla Neugebauer yelled at a child who wouldn’t stop screaming.* The kid’s mother, Tara Carson then went and posted an angry comment on the diner’s Facebook page, as wronged customers are wont to do. Neugebauer responded by leaving her own angry Facebook rant (which appears to have been removed, although images can still be found through the original link). Then the local news got involved** and Neugebauer refused to back down (and in so doing, came off about as balanced as an ibis with an inner-ear infection, which is generally par for the course for a diner manager/owner). Earlier today, Carson herself had a piece in the Washington Post about what happened.
The whole thing has basically become a referendum on kids in restaurants, so, sure, how about we dive right in?
Was Neugebauer justified? I honestly can’t say, because I wasn’t there. Accounts differ wildly (Neugebauer claims she asked Carson to take her daughter outside before actually yelling at the kid, Carson says that never happened, etc.), which tends to happen with stories like these. Here’s a better question, though, and one that it’s far easier to answer: is there ever a time when a restaurant employee is justified in saying something in that situation?
Yes. Yes, there is.
It’s important for us to examine why it is that this story went viral: it sits at a crossroads of a lot of intersecting points of societal contention. We know that any story about child-rearing is going to bring out strong feelings, and we generally love reading about any open, public conflict between restaurant owners and their customers. The largely-untapped vein here, however, is that restaurant employees often loathe children, and with good reason.
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