American Airlines Thinks Maybe You Should Turn That Frown Upside Down!
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If you’ve flown recently, you can likely rattle off a litany of complaints about fees, airport security, seat size, delays, general grimness of the experience—so many pet peeves to pick from. However, American Airlines is launching an ad campaign that hints that, hm, maybe you’re a candidate for an attitude adjustment!
The New York Times reports on the airline’s new ad campaign, which sounds like a strange meld of flattery and etiquette lesson.